SHIPPING POLICY
Thank you for shopping with us. We are committed to providing a smooth and reliable delivery experience for every customer.
Please review our shipping policy below for information regarding order processing, delivery, tracking, and other important shipping details.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received and verified.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been processed, you will receive a confirmation email with your order details.
Shipping Coverage
We currently ship to customers throughout the United States.
At this time, we do not offer international shipping.
If you have questions about shipping to a specific location, please contact us before placing your order.
Free Delivery
We offer free delivery on qualifying mobility scooters and power wheelchairs.
Some products, oversized items, or special orders may have different shipping requirements. Any additional shipping charges will be clearly displayed during checkout.
Estimated Delivery Times
Estimated delivery times vary depending on the product and delivery location.
Typical delivery times are:
- Processing time: 1–3 business days
- Standard delivery: 3–10 business days
Delivery times are estimates and may vary because of product availability, weather conditions, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
You can use the tracking information to monitor the status of your shipment.
Large Item Deliveries
Mobility scooters and power wheelchairs are considered large items and may be delivered by specialized freight carriers.
Depending on the product and delivery location, delivery services may vary.
Please ensure that someone is available to receive the shipment when required.
Damaged or Missing Items
Please inspect your order immediately after delivery.
If your package arrives damaged, incomplete, or with missing items, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
- A description of the issue
This information will help us resolve your claim as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping addresses.
Contact Us
If you have any shipping questions, please contact our customer support team through our Contact Us page.
We are always happy to assist you.