Return & Refund Policy
At PrideMscooter, customer satisfaction is our priority. We want you to feel confident when purchasing a Pride Mobility scooter or electric wheelchair from our store.
Because mobility products are a significant investment and are often customized to meet individual needs, we encourage customers to carefully review all product specifications before placing an order.
This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, the product must:
Be in its original condition.
Include all original parts, accessories, chargers, keys, batteries, manuals, and documentation.
Be returned in its original packaging whenever possible.
Not show signs of misuse, abuse, modification, accidental damage, or excessive wear.
Be accompanied by proof of purchase or the original order number.
Returns requested after 30 days may not be accepted unless otherwise required by applicable law.
2. Pride Mobility Scooters & Electric Wheelchairs
Pride Mobility products are considered specialized medical mobility equipment. Before placing an order, customers should carefully review:
Product dimensions
Weight capacity
Battery range
Seat size
Turning radius
Portability
Ground clearance
Product features and specifications
If you are uncertain whether a particular Pride Mobility scooter or electric wheelchair is suitable for your needs, please contact our customer support team before completing your purchase.
Products that have been extensively used outdoors, damaged, modified, or operated beyond normal inspection may not qualify for a full refund.
3. Non-Returnable Items
The following items may not be eligible for return:
Used products that cannot be restored to their original condition.
Products that have been damaged after delivery.
Products that have been altered, modified, or repaired without authorization.
Special-order or customized products.
Clearance or final-sale items clearly identified at the time of purchase.
Products returned without essential accessories, batteries, keys, chargers, or components.
Eligibility for returns may vary depending on the product and applicable consumer protection laws.
4. How to Request a Return
Before returning any item, please contact our customer service department.
Email: [support@pridemscooter.com]
Phone: [Your Phone Number]
Please provide the following information:
Full name
Order number
Product name
Date of purchase
Reason for the return
Photos or videos if the product is damaged or defective
Please do not return any product without first receiving return authorization and shipping instructions from our team.
Unauthorized returns may be refused or delayed.
5. Damaged, Defective, or Incorrect Products
Please inspect your order immediately after delivery.
If your Pride Mobility scooter or electric wheelchair arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery.
Please include photographs of:
The product
The packaging
Any visible damage
The shipping label
After reviewing the information, we will determine whether a replacement, repair, or refund is appropriate.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
6. Return Shipping
Unless the return is the result of our error, an incorrect shipment, or a confirmed manufacturer defect, customers are responsible for all return shipping costs.
Because Pride Mobility scooters and electric wheelchairs are large, heavy, and oversized products, return shipping expenses may be substantial.
We strongly recommend using a tracked and insured shipping service.
We are not responsible for products that are lost or damaged during return shipping arranged by the customer.
If the return is due to a verified defect or an error on our part, we will provide instructions regarding the appropriate return shipping procedure.
7. Restocking Fees
Approved returns may be subject to a restocking fee of up to [X]%, where permitted by applicable law.
Any applicable restocking fee will be disclosed before the return is processed.
Restocking fees will not be charged where prohibited by law.
8. Refunds
Once we receive and inspect the returned product, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used during the purchase.
Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.
Unless otherwise stated, original shipping charges are non-refundable.
9. Exchanges
If you would like to exchange your Pride Mobility scooter or electric wheelchair for another model, please contact us before returning the original product.
Exchanges are subject to:
Product availability
Return eligibility
Price differences between products
If the replacement product costs more or less than the original item, we will notify you of any additional payment or refund required.
10. Manufacturer Warranty
Most Pride Mobility products include a manufacturer’s warranty.
Manufacturer warranties are separate from our Return & Refund Policy and may contain their own terms, limitations, exclusions, and claim procedures.
If your product is covered under a Pride Mobility warranty, we will gladly assist you in understanding the appropriate warranty process.
11. Refused or Undeliverable Orders
If an order is refused, returned because of an incorrect shipping address, or cannot be delivered because the customer was unavailable, additional shipping and handling charges may apply.
Because mobility products require specialized shipping services, these charges can be significant.
Any eligible refund will be processed after the product has been returned and inspected according to this policy.
12. Consumer Rights
This Return & Refund Policy does not limit or exclude any rights provided under applicable consumer protection laws.
If local laws provide additional rights regarding defective, damaged, or incorrectly supplied products, those rights will continue to apply.
13. Contact Us
If you have any questions regarding returns, exchanges, refunds, or warranties, please contact us:
Email: support@pridemscooter.com
Phone: [Your Phone Number]
Our customer support team is always happy to assist you.
Important Notice: This policy should be customized to reflect your specific business practices, shipping procedures, restocking fees, and the consumer protection laws that apply in the countries where you operate.